If you request a refund it will be credited to the credit card listed in your Snapfish account. If you request a replacement, we'll arrange for you to reorder the original items. We cannot re-submit or recreate orders.

If you are dissatisfied for any reason with

• Prints of the photos in your Snapfish account
• Photo cards
• Photo gifts (e.g. mousemat, mug)
• High resolution photos you downloaded
• Calendars
• Photobooks
• Gift prints

How soon should I expect to see a credit from Snapfish?
After you've complete the Return & Refund form please allow 2-3 business days for customer service to contact you. Once a refund has been credited to your account we'll send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your credit card.

Can I cancel an order I've placed but haven't received?
Unfortunately, we cannot cancel or adjust any mail or online orders. If you believe that you've placed an order in error, please email or contact us through the customer service page, and let us know which email address you use to log in to Snapfish.